Transit Services Supervisor

For 37 years, Hopelink has served homeless and low income families, children, seniors and people with disabilities. Hopelink's mission is to promote self-sufficiency for all members of our community; we help people make lasting change.

Duties and responsibilities:    

• Oversee safety and procedural compliance for all drivers and vehicles while in the provision of service. Provide in-the-field assistance as required and communicate to the General Manager driver concerns about operational difficulties encountered.
• Train and orient drivers and communicate safety and procedural guidelines and policies. Spot check the completion of pre-trip inspections and monitor compliance to passenger boarding and de-boarding procedures. Monitor, evaluate and identify drivers for re-training as necessary.
• Problem-solve areas of concern for drivers and dispatchers throughout the service area. Troubleshoot destinations, routes, scheduling, vehicle and/or driver issues as they arise.
• Conduct accident/incident investigations in the field. Ensure all reports are completed accurately and completely and are distributed to all required recipients.
• Responsible for fleet management maintenance schedules, assist with program data (manifests, reports, surveys for Metro, etc.) and fare collection reporting.
• Monitor driver performance including resolving performance issues and completing performance evaluations following Hopelink personnel guidelines. Work in collaboration with General Manager on employee disciplinary actions.
• Assist the General Manager in recruitment, screening, interviewing, and selection of Driver applicants.
• Other duties as assigned.

Qualifications*:    

• Minimum of seven years licensed driving experience.
• High school diploma or G.E.D.
• Prior supervisory experience required with the ability to effectively manage diverse work styles and personalities.
• Prior experience providing transportation services to the public helpful.
• Available to work all days and shifts as required by operation.
• Must be a self-starter, independent thinker, be able to maintain a positive attitude, and have the ability to problem solve.
• Ability to manage multiple tasks requiring consistent accuracy and set priorities.
• Must be able to communicate effectively both orally and in writing.

*Any combination of experience and training which provides the applicant with the knowledge, skills, and ability required to perform the work.

Licenses, certificates, & other requirements:

• Valid Washington State Commercial Drivers License (Class C or higher) required with Passenger endorsement. Current Driving Abstract required (no serious traffic infractions in the past five years).
• As a Safety Sensitive position, all Safety Sensitive positions are subject to pre-employment and random drug testing.
• CPR/First Aid Certificate helpful.
• Defensive Driving Certificate helpful.
• Criminal Background check clearance through the Washington State Patrol.